How can we help?

Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order status in real-time by logging into your account and visiting the "My Orders" section.

We offer a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination. You can view the shipping cost at checkout before completing your purchase.

Hugo Electric is an authorized retailer for all brands we sell. Every product comes with a manufacturer's warranty and original packaging. You can also contact our support team with the product serial number for verification.